FAQs
About Waterloo Home & Hardware
Waterloo Home & Hardware is a trusted supplier of timber, sheet materials, fencing, hardware, landscaping products, and building essentials for trade professionals and DIY customers across the UK.
Waterloo Home & Hardware operates within the UK, providing quality building materials and reliable delivery services to customers nationwide.
No, there is no minimum order value. Whether you need a single item for a DIY project or large quantities for a construction job, we're here to help.
Delivery
Delivery charges vary depending on the size, weight, and destination of your order. Shipping costs will be calculated and displayed at checkout before payment.
Most orders are dispatched within 1–3 working days. Delivery times may vary depending on product availability and location.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Please contact our customer service team within 48 hours of delivery and provide photographs of the damaged item so we can investigate and resolve the issue.
We deliver to customers across the UK. Delivery restrictions may apply to certain locations or oversized products.
Yes, we deliver a wide range of timber, sheet materials, fencing products, and building supplies. Delivery options may vary depending on product size and location.
Payments
We accept major credit and debit cards, as well as secure online payment methods available at checkout.
Yes. An invoice will be provided with your order, and additional copies can be requested by contacting our customer service team.
Yes. Trade customers can contact us directly to discuss payment options and account facilities where available.
Yes. Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
Returns
To view our full Returns Policy, Click here.
Your order number can be found in the order confirmation email sent after your purchase.
If you have created an account with us, you can also log in to your account and view your recent orders.
Order numbers are included in all order confirmation and dispatch emails.
Once your returned item has been received and approved, we will process your refund as quickly as possible.
You will receive a confirmation email once the refund has been issued.
Please allow up to 5–10 working days for the refund to appear in your account, depending on your payment provider.
Need further assistance?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.