Returns Policy

At Waterloo Home & Hardware, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

Returning an Item

Items can be returned within 14 days of delivery, provided they are:

• Unused and in their original condition

• Returned in the original packaging where possible

• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Made-to-order or bespoke products

• Cut-to-size timber or sheet materials

• Clearance or sale items

• Products that have been used, altered, or installed

Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact us within 48 hours of delivery. We may request photographs of the issue to help process your claim.

Where a product is confirmed to be faulty or damaged, we will arrange a replacement, repair, or refund as appropriate.

Refunds

Once your return has been received and inspected, any approved refund will be processed to the original payment method. Please allow up to 5–10 working days for the refund to appear in your account.

Return Costs

Unless the item is faulty, damaged, or supplied incorrectly, customers are responsible for return shipping costs.

Contact Us

If you have any questions regarding returns, please contact our customer service team before sending any items back.

Waterloo Home & Hardware

Email: [Your Email Address]

Phone: [Your Phone Number]